Community Impact Program Manager - Irving, TX | Dallas Fort Worth Metroplex

About the position TI Communities is seeking a personable, organized, and mission-driven Community Impact Program Manager to lead their Resident Professional Program across their portfolio. This role is ideal for someone who has owned program delivery in a nonprofit, education, afterschool, community engagement, resident services, or mission-focused environment and knows how to bring people, timelines, and outcomes together. The role involves overseeing the full lifecycle of the Resident Professional Program, including recruitment, onboarding, program support, accountability, event coordination, and ongoing improvement. The Program Manager will partner closely with onsite teams, Resident Professionals, local organizations, and internal departments to deliver meaningful programs and events that strengthen resident connection and community engagement. This is a hands-on, people-centered program management role that requires comfort with both program details and direct community interaction.

Responsibilities

• Oversee the full lifecycle of the Resident Professional Program, from recruitment and onboarding to program support, accountability, and continuous improvement.
• Build strong relationships with Resident Professionals, onsite teams, residents, and local community partners to drive engagement and participation.
• Coach and support Resident Professionals by setting clear expectations, reviewing event plans, providing feedback, and helping them deliver high-quality programs.
• Coordinate portfolio-wide initiatives, including timelines, supplies, communications, marketing materials, event logistics, and follow-up.
• Travel to communities to attend events, connect with residents and teams, capture content, and help generate excitement around the program.
• Track program activity, organize documentation, and submit accurate reporting to help measure success and improve program impact.

Requirements

• 4+ years of experience in program management, nonprofit programs, afterschool programs, community engagement, property management, resident services, social work, education, outreach, or a related field.
• Experience overseeing program delivery, field-based teams, volunteers, contractors, or community partners.
• Strong organizational and project management skills, with the ability to manage complex, multi-layered work independently.
• Experience tracking, organizing, and reporting program data accurately and consistently.
• Strong written and verbal communication skills.
• Strong interpersonal skills and the ability to build relationships across teams and communities.
• Proficiency in Microsoft Office, presentation tools, and database or reporting systems.
• Comfortable traveling up to 30% to support communities, events, and program implementation.

Nice-to-haves

• Bachelor’s degree in Marketing, Communications, Business, Social Services, Education, or a related field preferred, or equivalent experience.
• Bilingual in Spanish.
• Experience working in nonprofit, afterschool, resident services, affordable housing, education, social impact, or community-based programming.
• Understanding of mission-driven program delivery and community impact strategies.

Benefits

• Unlimited paid time off
• Company paid holidays
• Birthday holiday
• Housing Discount
• Free medical coverage (employee only plan)
• Dental & vision
• 401k matching (up to 5%)
• HSA
• Flex spending account

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