Account Recovery Specialist - Bilingual

Bilingual Spanish Speaking Debt Collector - UNCAPPED COMMISSION McCarthy, Burgess & Wolff, Inc We are seeking a motivated and professional Bilingual Debt Collector to join our team. In this role, you will contact individuals and businesses to recover overdue payments, negotiate repayment plans, and provide clear information on payment options. You will maintain accurate records of all interactions and ensure compliance with federal and state collection laws. The ideal candidate has strong communication skills, persistence, and the ability to handle sensitive financial situations with professionalism. This position offers competitive pay, unlimited commission and opportunities for growth based on performance. We are looking for experienced debt collection specialists! With 3+ years of collection experience. Eligible for holiday pay immediately

UNCAPPED COMMISSION

* This position is ideal if you have the following skills and attributes:

• Outgoing and personable.
• Persuasive Speaking Skills.
• Effective Listening.
• Time – Management.
• Ability to solve problems independently.
• Experienced using CRM or other customer service management programs.
• Strong work ethic.

Key Responsibilities:

• Maintaining a debt collection queue using the support framework designed.
• Achieving collection goals set by management.
• Understanding and adhering to client guidelines
• Initiating outbound calls
• Accepting inbound calls
• Locates and notifies customers of delinquent accounts by mail or telephone to solicit payment.
• Maintains records of collection and status of accounts.
• Locates and monitors overdue accounts, using computers and a variety of automated systems.
• Records information about financial status of customers and status of collection efforts.
• Persuades customers to pay amounts due on credit accounts and negotiates with customers to determine the best repayment solution available.
• Performs data entry, documentation, and maintenance of customer account(s)
• Reads, comprehends, and adheres to any and all applicable ISO and client specific policies.
• Complies with all State/Local and Federal laws governing collections.

UNCAPPED COMMISSION

* Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required. EEO Statement McCarthy Burgess & Wolff, Inc. (MB&W) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at MB&W are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Work Location: Remote Job Type: Full-time Pay: $15.00 per hour Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Vision insurance
• Work from home

Application Question(s):

• Are you a military spouse or were you referred to this job by the Military Spouse Employment Program (MSEP)?

Language:

• Spanish (Preferred)

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