Centralized Patient Services - Patient Access - Patient Access Representative

Company Overview South Jersey Radiology Associates (SJRA) is the region’s premier, physician-led medical imaging provider, proudly serving our community since 1938. SJRA owns and operates 16 convenient locations and care for more than 600,000 patients each year. Our highly experienced team of 50+ board-certified, fellowship-trained, subspecialized radiologists deliver precise, reliable images and reports to give the answers the community needs to improve their health. We take pride in our 98% patient satisfaction rate and are honored to be South Jersey’s most trusted provider for medical imaging.

Job Description

The Patient Access Representative Is primarily responsible for scheduling ultrasound and X-ray appointments. This role provides courteous and professional assistance to patients and physician offices during the scheduling and registration process for diagnostic imaging procedures. Key responsibilities include gathering and verifying accurate demographic, insurance, and billing information; scheduling appointments; entering imaging orders; and ensuring all related tasks are completed efficiently and in a timely manner. PAR I plays a critical role in supporting a positive patient experience and ensuring seamless coordination between patients, families, and healthcare providers. Location: Mt. Laurel, NJ / Remote Flexible work schedule and work from home eligibility based on performance and business needs Essential Duties and Responsibilities: Champion the Lumexa Way in daily activities Ensures accuracy of patient data entered into the electronic medical record system Schedules and confirms ultrasound (US) and X-ray (XR) appointments Enters all appointment dates and times into the computerized scheduling system. Employees hired before October 2025 may still be required to enter orders for all imaging modalities if needed. Employees hired before October 2025 may still be required to schedule appointments for all imaging modalities, if needed. “Communicates to patient or patient representative any financial responsibility Explains exams/procedures, preparation instructions and location directions to patients and provider office staff Acts as a liaison for center operations and centralized authorizations department (i.e., CAD, etc.) as a supportive partner for centralized services Contacts referring provider offices to obtain exam orders if necessary Handles patient and provider calls (inbound and outbound) via telephone softphone application in a courteous and helpful manner. Calmly handles patient experience and customer service issues, escalating to leadership when appropriate Other duties as assigned per business need Minimum Qualifications: Education and Experience: High school diploma or equivalent 1-3+ years related health care scheduling for multiple locations, medical terminology, physician billing and/or medical reception/medical office experience preferred. #PACESJ Benefits (Please note that eligibility for benefits is based on position type and status and certain positions may not be eligible for all the benefits listed below) Career Growth: We support and encourage all employees to advance their careers through internal promotion in the organization. We offer the Technologist Advancement Academy (TAA), a cross training program is designed to help our employees to pursue registry in other modalities (MRI, CT, Mammography). It allows you to advance your career during working hours while still being paid. Our program includes a dedicated trainer and online training through simulations. Medical Insurance: We partner with a leading healthcare provider to offer three competitive medical plans for employees to select from based on their individual healthcare needs. Dental Insurance: South Jersey Radiology has worked with a leading healthcare provider to design a dental plan that is a step above most in the market today, offering the largest network of providers in the country and orthodontia coverage with no age limit! Vision Insurance: We are proud to offer competitive and affordable vision coverage to our team. Life Insurance: We provide life insurance coverage at no cost to the employee and offer additional voluntary coverage. Paid Time Off: We offer 18 days and holidays when you start with South Jersey Radiology. More time off is earned as you stay with the team! 401(K): SJRA is proud to offer a 401(k) plan with Safe Harbor and Profit Sharing contributions. Teladoc: Affordable convenient option for treating all your medical conditions, it allows you to talk to a doctor anytime anywhere by phone or video consult. Employee and family discount: Several radiology studies (scans) are fully covered for employees and eligible household members simply be being part of the SJRA family. Short & Long Term Disability: For those unexpected life events we offer voluntary short and long term disability insurance through The Hartford. Maternity leave is covered by short term disability. About Lumexa Imaging Lumexa Imaging is one of the largest and most progressive radiology groups in the country. Our mission is to make the best of radiology better to improve lives. With over 3,100 team members and 175 outpatient imaging centers across 13 states, our team conducts nearly 8 million studies annually. South Jersey Radiology Associates (SJRA) established a partnership with Lumexa Imaging in 2022 to innovate patient care, accessing their best-in-class clinical excellence, operations, infrastructure, and state-of-the-art technology. South Jersey Radiology Associates (SJRA) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation or any other unlawful factor. Apply To This Job