Job Title: Experienced Patient Care Customer Service Representative – Evening & Weekend Shifts (Remote)
Job Description:
About arenaflex
At arenaflex, we're dedicated to providing high-quality medical products and services that empower patients to manage their health and treatment at home. As a national leader in home medical equipment and sleep apnea treatment, we're committed to delivering exceptional customer care and support to our patients across the country. With hundreds of locations across 45 states, we're proud to be a trusted partner in the healthcare industry.Job Information
We're seeking a highly motivated and customer-focused Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a key member of our team, you'll play a vital role in ensuring our patients receive the best possible care and support. In this role, you'll be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner.Key Responsibilities:
- Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
- Obtain medically necessary documentation
- Process patient orders through our online pharmacy system
- Resolve tracking issues and reschedule shipping orders for patients
- Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
- Verify orders are complete
- Perform other duties as assigned
Qualifications:
To be successful in this role, you'll need to meet the following qualifications:- High school diploma or GED equivalent
- Experience in the medical field and administrative record management
- Strong customer service background
Skills and Competencies:
To excel in this role, you'll need to possess the following skills and competencies:- Effectively communicate in English, both orally and in writing
- Helpful, knowledgeable, and polite while maintaining a positive attitude
- Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
- Maintain confidentiality and practice discretion and caution when handling sensitive information
- Medical terminology
- Multi-task along with attention to detail
- Able to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Work independently and as part of a team
Work Environment and Company Culture:
As a remote employee, you'll have the flexibility to work from home and enjoy a comfortable and productive work environment. arenaflex is committed to creating a positive and inclusive work culture that values diversity, equity, and inclusion. We offer a range of benefits and perks to support your well-being and career growth.Compensation and Benefits:
We offer a competitive salary of $16 per hour, plus a quarterly bonus opportunity. You'll also enjoy a range of benefits, including:- 401(k) plan
- Medical, dental, and vision insurance
- Life insurance and disability insurance
- Generous paid time off and paid holidays
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement (when applicable)
- Telephone reimbursement (when applicable)
Career Growth Opportunities and Learning Benefits:
At arenaflex, we're committed to supporting your career growth and development. You'll have access to a range of training and development opportunities, including:- On-the-job training and mentorship
- Online training and certification programs
- Professional development workshops and conferences