Experienced Technical Content Designer – Customer Service Expertise for arenaflex
At arenaflex, we're revolutionizing the way people enjoy entertainment, and we're looking for a talented Technical Content Designer to join our Customer Service Content Strategy team. As a global leader in entertainment services, we're committed to providing an exceptional experience for our members and customer service agents. Our goal is to make it easy for our members to find and use the information they need about arenaflex's services and features, and we need a skilled Technical Content Designer to help us achieve this vision.
About arenaflex
arenaflex is one of the world's leading entertainment services, with 278 million paid memberships in over 190 countries. Our members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. We're shaping the future of global entertainment because we believe there's a better way to watch. Our members need our help from time to time, and that's where our Global Customer Service (CS) organization comes in – we're dedicated to providing amazing interactions with our subscribers around the world.
The Role
As a Technical Content Designer on our Customer Service Content Strategy team, you'll work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the arenaflex Help Center and internal customer service knowledge base for our global CS teams. You'll have relevant technical experience in helping customers navigate technical issues such as troubleshooting and device issues in a clear and simple way that anyone can understand.
Responsibilities
* Lead large complex editorial projects end-to-end, including setting content strategy, goals, timelines, and reporting
- Create and edit Customer Service content (Help Center and internal knowledge base articles, customer service emails, as well as other support materials)
- Ensure consistent content style, tone, and format meet the evolving expectations of a global audience
- Partner closely with support operations, localization, legal, product design, and engineering teams
- Create, maintain, and update style guides and editorial training
- Leverage multiple data sources to provide data-driven analysis and content recommendations
Qualifications
* BS/BA degree
- 5+ years of relevant experience
- Exceptional writing, editing, project management, and communications skills
- Extensive technical or UI writing experience. Writing for customer service organizations or highly technical environments for a consumer audience
- Experience writing for different platforms (e.g., computer, mobile, or TV)
- Experience with information architecture and content management systems
- Desired qualities: independent, self-starter, innovative thinking, curious, action-oriented, ability to drive improvements, strong relationship builder, superior communication skills, including storytelling, highly adaptable, and able to thrive in a fast-paced environment
What We Offer
* Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits
- Paid leave of absence programs, with full-time hourly employees accruing 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off
- Flexible time off for full-time salaried employees
- A unique culture and environment that values diversity, equity, and inclusion
- Opportunities for career growth and professional development
Compensation
* Our compensation structure consists solely of an annual salary, with no bonuses
- You choose each year how much of your compensation you want in salary versus stock options
- The range for this role is $50,000 - $190,000, determined by market indicators and your specific job family, background, skills, and experience
Why arenaflex?
* We're a global leader in entertainment services, with a commitment to innovation and excellence
- We're dedicated to providing an exceptional experience for our members and customer service agents
- We value diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for everyone
- We offer comprehensive benefits, opportunities for career growth and professional development, and a unique culture and environment that's unlike anywhere else
How to Apply
If you're a talented Technical Content Designer with a passion for customer service and a commitment to excellence, we want to hear from you. Apply now to join our Customer Service Content Strategy team and help us shape the future of global entertainment. Apply Job! Apply for this job