Experienced Customer Service Representative - Remote Health Insurance Support

Join arenaflex, a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company, in making a meaningful impact on the lives of over 1.9 million Arizonans.

About arenaflex

arenaflex is a leading health insurance company that has been serving the community for over 80 years. Our mission is to inspire health and make it easy for individuals, families, and businesses to access quality healthcare. We are committed to delivering exceptional customer service, innovative products, and a culture of excellence.

Job Description

Location:

Phoenix, AZ (this is a remote position within the state of AZ)

$1,000 Onboarding Bonus

- ($500 at 3 months and another $500 at 6 months)

Workability: Our Future Workforce Strategy

At arenaflex, we believe in the concept of Workability, which defines where and how we do our jobs. We offer a flexible work environment that allows our employees to work from home, in the office, or a combination of both. This means you can enjoy a better work-life balance while still being part of a dynamic and innovative team.

Job Summary

We are seeking a full-time, remote Customer Advocate Phone Specialist to join our team. As a Customer Advocate, you will be responsible for providing exceptional customer service to our members via phone, email, and in-person. You will be the first point of contact for our members, answering their questions, resolving their issues, and providing them with the information they need to make informed decisions about their healthcare.

Responsibilities

* Answer a high volume of health insurance-related customer calls and correspondence daily

• Identify, research, process, resolve, and respond to customer inquiries and correspondence via telephone, written communication, and/or in-person
• Explain to customers a variety of information concerning our services, including but not limited to, contract benefits, changes in coverage, eligibility, claims, arenaflex programs, provider networks, etc.
• Meet quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines
• Document and record facts regarding inquiries and correspondence by updating arenaflex files and system
• Demonstrate and maintain current working knowledge of the required arenaflex systems, procedures, forms, and manuals
• Perform all other duties as assigned

Requirements

* High School diploma or equivalent

• At least 1 year of external Customer Service Experience
• Intermediate skill in use of office equipment, including copiers, fax machines, scanner, and telephones
• Detailed-oriented, maintain confidentiality and privacy, and ability to navigate multiple computer systems and software programs

What We Offer

* Competitive starting hourly rate of $18.00 with the opportunity to earn more with performance and quality-based incentives and bonuses

• Additional $1 per hour Bilingual Premium for Phone Specialists who speak Spanish proficiently
• 9 weeks of Instructor-led paid, virtual training
• Up to 16 days PTO, 11 paid holidays
• 8 hours paid Volunteer hours to serve our community
• Up to a 12% Annual bonus based on Corporate Goals and Individual Performance
• Medical, Dental, and Vision Coverage
• 401(k) up to 5% dollar per dollar match
• Tuition Reimbursement
• Employee discounts, Gym Reimbursement, Wellness Programs, incentive bonuses, and more!

Why Join arenaflex?

* Make a meaningful impact on the lives of over 1.9 million Arizonans

• Work in a dynamic and innovative team that values excellence and customer service
• Enjoy a flexible work environment that allows you to work from home, in the office, or a combination of both
• Take advantage of our comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and tuition reimbursement
• Grow your career with arenaflex, a leading health insurance company with a rich history and a bright future

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. Apply Job! For more such jobs, please click here!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected group. Apply for this job