Telecom Operations, UCaaS, Cloud, VoIP, Networking, Contact Center
Job ID: 25-09459 Telecom Operations, UCaaS, Cloud, VoIP, Network, Contact Center with 15+ years of experience for a contract position. Technical Skills:
- Strong knowledge of telecommunications circuits and orders
- An understanding of network gear , switches , routers , firewalls
- Experience with cloud-based phone systems and technologies
- Strong knowledge on Inbound and Outbound architecture , call flow and call routing
- Well versed with E1 , T1 and SIP technologies
- Knowledge on vendor management to coordinate with telco service providers for provisioning and troubleshooting
Skills:
- At least 15 years of relevant contact center solution related Engineering work experience.
- Should be aware of ITIL process .
- Network Certification with Qualification.
- Have good communication skill.
Process Skills:
- Experience with organizing and keeping track of multiple deliverables .
- Capable of analyzing requirements and manage troubleshoot as per project defined process.
- Independently managing the process and with complete ownership
Behavioral Skills:
- Resolve technical issues of projects and explore alternate designs.
- Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
- Effectively collaborates and communicates with the stakeholders and ensure client satisfaction.
- Confidently communicate with C-Level, C-Suite stakeholders and ensure 100% customer satisfaction.
- Strong decision-making skills.
- Train and coach members of project groups to ensure effective knowledge management activity.
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