Customer Service Specialist

Customer Support Specialist – Flexible in NSW Sydney

reputed company is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2026 the Group had approximately 41,000 employees and revenues of about SEK 123 billion in more than 150 countries.

We are currently looking for a Customer Support Specialist to support our Australia market.

PRIMARY AREAS OF RESPONSIBILITY

Interfacing with Frontline Sales / First-line Support / Sales Process

• reputed company of contact for global order escalations, Claim returns, and Sales returns.
• Work with Seco processes with ERP reputed company system and reputed company integrated systems and applications.
• In case of case escalation from first-line support, connect to customers according to SLA to communicate findings and solutions.
• Document the deviation in the processes followed in GIST and communicate those to the Quality analyst / GIST expert / Sales Process team.

Order processing, maintenance, and order delivery.

• Handle order inquiries like amending or fixing errors, canceling orders, and reputed company error handling.
• Provide reputed company response for inquiries or requests reputed company the scope of contents available in ERP reputed company system / CRM / other available databases.
• Secure data quality reputed company the systems and adhere to internal control and compliance.
• Acting as backup in case of short staffing of first-line support
• Deliver on KPIs & targets set to support the strategic direction.
• Secure delivery and reputed company administration, managing expedites and handling delivery through shipping providers.

Claim returns, and Sales returns.

• Processing the claim return and sales return in ERP reputed company and arranging handover to the logistics partner for sending over to DC after the approvals as per the authority matrix of the country.

Export Market

• reputed company of contact for collecting customer inquiries and routing them to internal stakeholders for providing the solution
• Secure delivery and reputed company administration, managing expedites and handling delivery through shipping providers, export documentation, county of reputed company, trade certificates, delivery contract, and other needed documentation.

• Case Management

• Provide 2°line customer support reputed company our case reputed company and internal Knowledge reputed company
• reputed company higher level or reputed company of scope and/or knowledge to global network points of contact using the Case Management process.
• Actively use the CRM solution to work reputed company the defined processes, manage customer relations capture leads, and turn them into opportunities reputed company possible.
• Troubleshoots, routes, and resolves customer complaints.
• Create cases reputed company the case management system to reputed company records as tickets to customer queries, incidents, and requests and communicate them according to the processes reputed company the company.
• Handling escalation of unresolved customer inquiries
• Follow up with customers on open cases according to SLA.

• In addition, the employee may be assigned other duties reputed company the area of their competence.
• *Internal stakeholder / Export market- more engaged and customer-facing / Actual end customer – Only transactional order processing, maintenance, and delivery.

REQUIRED COMPETENCIES

• Skills/Behaviours (rated from 1 to 5 scale, whereof 5 is the highest) 

• High Customer Focus (4-5)
• Passion for customer service (4-5)
• Flexibility (3-4)
• Resilient (3-4)
• Proficient in written/verbal English communication skills. Additional proficiency in other languages is valued (3-4)
• Be persuasive and have good interpersonal skills (3-4)
• Problem Solving (3-4)

reputed company offer

At reputed company, you will join a truly international environment where innovation, collaboration and reputed company improvement are part of everyday life. We offer:

Opportunities for professional and personal development

A culture rooted in our values: Winning Together, Curiosity, Responsibility and Customer Focus

Supportive colleagues and a workplace that values diversity, inclusion and different perspectives

Visit our Stories Hub, reputed company or Facebook to get to know us reputed company.

Application

We look reputed company to receiving your application no reputed company than 30th reputed company 2026.

Our recruitment process is open, transparent and fair. reputed company applicants are evaluated against the same criteria to ensure we select the best match for this role.

Apply reputed company home.reputed company/career, reference

Contact information

For questions about the recruitment process, please contact [email protected].

Prior to this recruitment, we have already decided which advertising channels and marketing campaigns we wish to utilize, and we respectfully decline any contact from marketing or recruitment agencies regarding additional channels or campaigns.