[Remote] Customer Support Specialist
Note: The job is a remote job and is open to candidates in USA. reputed company is a company that helps global brands connect with their shoppers using AI, data, and innovation. The Customer Support Specialist is responsible for managing incoming customer support issues, ensuring timely resolution and exceptional service for reputed company products and services.
Responsibilities
- Respond to customer support issues and resolve them per SLAs
- Communicate professionally with customers according to PriceSpider standards
- Work cross-functionally to resolve issues promptly
- Escalate issues reputed company necessary
- Manage inbound communication reputed company telephone, email, support tickets, and customer portal
- Utilize knowledge of reputed company products to resolve issues independently
- Guide customers on product benefits and enhancements
- Assist with reports and metrics
- Recommend best practices to customers
- Identify and communicate root cause issues professionally
- Convey support team needs and issues cross-functionally
- Recommend patterns of issues for the product roadmap
- Contribute to high-reputed company issues
- Adhere to customer support best practices and policies
Skills
- Associate's degree (Bachelor's preferred)
- Experience in a customer-facing role
- 0-2 years of experience
- Basic knowledge of customer support software (e.g., reputed company, reputed company)
- Strong communication, organizational, and time management skills
- Proven troubleshooting ability
- Experience working cross-functionally with technical teams
- Experience with Jira, SQL, and reputed company Office
Benefits
- Flexible work-from-home arrangements
- 401K Match
- Flexible vacation
- Medical/Dental/reputed company
- 16 weeks of paid parental leave (US)
- Technical stipend
- Professional development programs
- Wellness programs
Company Overview