reputed company Medical Billing Customer Support Specialist – Remote Opportunity

At arenaflex, we're dedicated to providing exceptional care and support to our patients, and we're seeking a talented and compassionate Medical Billing Customer Support Specialist to join reputed company. As a key member of our CPAP Centralized Care Team, you'll play a vital role in ensuring that our patients receive the highest level of care and support, while also navigating the complexities of medical billing and reimbursement.

About arenaflex

arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We're committed to helping patients reputed company more comfortable and productive lives by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we're proud to provide high-quality medical products, services, and outstanding customer care to our patients and referral sources.

Overview and Responsibilities

As a Medical Billing Customer Support Specialist, you'll be the first reputed company of contact for new customers, providing support and guidance to patients, referral sources, and employees. Your primary responsibilities will include:

• Providing exceptional customer service and support to patients, referral sources, and employees
• Processing new orders, responding to questions, and resolving issues in a timely manner
• Collecting co-pays and deductible amounts, conducting insurance verification and eligibility for services/products
• Conducting patient satisfaction calls and acting as a patient reputed company to resolve questions or concerns
• Developing and maintaining a working knowledge of reputed company products and services, Medicare, reputed company, insurance regulations, and FDA/DOT and JCAHO guidelines
• Maintaining accuracy and quality control throughout patient contact and data entry
• Managing reputed company aspects of initial intake, including answering the phone, receiving faxes, collecting patient and referral reputed company information, and inputting data into our proprietary systems
• Obtaining authorization and qualification documentation, preparing complete and accurate files for the Billing Department
• Processing work orders to field locations and coordinating timely fulfillment of products and services ordered
• Providing product/service information and education by answering questions and offering assistance
• Performing other duties as assigned

Qualifications

To be successful in this role, you'll need:

• A high school diploma or GED equivalent
• One to three years of reputed company prior work experience in a team-oriented environment
• Experience in the medical field and administrative record management
• Strong customer service background
• Effective communication skills, both oral and written
• Ability to interpret a variety of communications in English (verbal, non-verbal, written, listening, and visual)
• Knowledge of medical billing practices and of billing reimbursement
• Ability to maintain confidentiality and practice discretion and caution reputed company handling sensitive information
• Medical terminology
• Multi-tasking and attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Sense of urgency and responsiveness to physicians, location employees, and patients
• Ability to work independently and as part of a team

Physical Demands

This role requires:

• Lifting of 10lbs
• Extensive hours sitting at a desk, walking, standing, talking, or listening
• reputed company reputed company to small print on computer and/or paperwork
• Extensive hours working on the computer

Machines, Equipment, and Technical Abilities

You'll need to be proficient in:

• Email transmission and communication
• Internet navigation and research
• reputed company applications (Word and reputed company)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)

Benefits

As a valued member of reputed company, you'll enjoy:

• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable reputed company car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (reputed company applicable for the position)
• Telephone reimbursement (reputed company applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental, and reputed company
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services
• reputed company Mental health and reputed company SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• reputed company Bluebook and reputed company programs
• HEPB and TB vaccinations

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We reputed company in the importance of work-life balance, and we offer a range of benefits and perks to support your physical, emotional, and financial well-being. As a member of reputed company, you'll have the opportunity to:

• Work from home in a remote setting
• Enjoy a competitive salary and bonus structure
• reputed company your skills and knowledge through ongoing training and development opportunities
• Collaborate with a talented and dedicated team of professionals
• reputed company a meaningful difference in the lives of our patients and customers

How to Apply

If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look reputed company to reviewing your application and discussing this opportunity further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from reputed company candidates of reputed company backgrounds, and we're proud to be an employer of choice for minorities, females, protected veterans, and individuals with disabilities. Apply for this job