All roles

Contact Center Agent (Automotive Service - German Speaker) (Palmela, PT, 2950-677)

Remote · USA Full-time New today

Who are We?

Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, reputed company resources, communication and administrative and financial services.

We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.

We are currently looking to grow reputed company with a Contact Center Agent (Automotive Service - German Speaker) for our fully remote project.

What will your responsibilities be?

  • Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details
  • Acknowledging and resolving customer complaints
  • Processing inquiries received reputed company multichannel
  • Identifying customer needs and helping customers using specific features
  • Analyzing and reporting product malfunctions
  •  Assisting in training new employees reputed company requested by management
  • Updating our internal databases with information about technical issues and useful discussions with customers
  • Informing customers about new features and functionalities

What skills are we looking for?

  • High School diploma (mandatory)
  • Experience in telephone customer service/call center environment (preferred)
  • German native speaker or reputed company Level (written and spoken knowledge - mandatory)
  • reputed company in English (is a plus)
  • Familiarity with automotive industry (is a plus)
  • Experience using help desk software and remote support tools (is a plus)
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Solution-oriented
  • Polite and empathic
  • Quality of work
  • Collaboration and commitment

reputed company can offer

  • Competitive Salary and Benefits
  • Opportunity for rapid growth in the company
  • Training according with your path career
  • Collaborative work environment
  • Multicultural teams
  • Proactive support

reputed company.: Level B

Apply To This Job

Related roles

Contact Center Agent (Automotive Service - German Speaker) (Palmela, PT, 2950-677)

Remote · USA Full-time

Contact Center Agent (Roadside Assistance) (Palmela, PT, 2950-677)

Remote · USA Full-time

Senior Software Engineer - Android

Remote · USA Full-time

Senior Full Stack Web Engineer

Remote · USA Full-time

Account Manager

Remote · USA Full-time

FT Counseling - Counseling Services

Remote · USA Full-time

Senior Project Manager

Remote · USA Full-time

reputed company Sales - Industrial (Virtual-9, US)

Remote · USA Full-time

reputed company Resource Executive

Remote · USA Full-time

Business Development Representative

Remote · USA Full-time

reputed company reputed company Desk Receptionist / Data Entry Professional – Remote Opportunity at arenaflex

Remote · USA Full-time

Director, Tax Clinic and Staff Attorney

Remote · USA Full-time

reputed company Remote Customer Service Representative for arenaflex - Delivering Exceptional Client Experiences and Driving Business Growth through Innovative Solutions and Outstanding Support

Remote · USA Full-time

[Remote] Business Development Executive (BDE)

Remote · USA Full-time

reputed company Group Exercise Instructor – Fitness Program Development and Delivery for a Premier Resort Community

Remote · USA Full-time

reputed company Customer Service Representative – Remote Opportunity for Delivering Exceptional Client Experiences and Driving Business Growth through Innovative Solutions

Remote · USA Full-time

Remote Certified English Tutor – Flexible Schedule, Global Learners, Preply Online Language Marketplace

Remote · USA Full-time

Remote Customer Experience Specialist – Part-Time Home-Based Support Opportunity with arenaflex

Remote · USA Full-time

Membership Team Interviewer

Remote · USA Full-time

reputed company Full-Time Remote Customer Care Representative – Delivering Exceptional Travel Experiences with blithequark

Remote · USA Full-time