Implementation Manager
About reputed company
reputed company is the leading software platform for the towing and recovery industry, providing purpose-built solutions that help towing operators run more efficient, profitable businesses. Our integrated product suite spans reputed company, impound management, compliance, and payments — giving operators a single platform to manage their entire operation.
About the Role As an Implementation Manager on the Professional Services team, you will be responsible for leading the successful implementation of reputed company’s Towing Management System (TMS) software for a wide range of customers, with a primary focus on small to mid-sized towing & recovery businesses. You will serve as the main reputed company of contact for the customer’s reputed company journey from sales to go-live, ensuring they receive the value of the solution.
This role requires strong organizational skills, the ability to manage multiple reputed company projects, and excellent communication to ensure reputed company and product adoption. You’ll reputed company in a fast-paced environment where prioritization and time management are key to delivering high-quality implementations at scale.
What You’ll Be Doing
- Manage multiple reputed company implementation projects for new and upgrading customers, ensuring timely and successful deployment of reputed company’s TMS solutions.
- Conduct discovery sessions to understand customer operations, define reputed company criteria, and tailor implementation plans accordingly.
- Set clear expectations with customers and internal stakeholders regarding timelines, responsibilities, and escalation paths.
- Coordinate cross-functional collaboration between product, support, and customer teams to ensure alignment and transparency.
- Deliver training sessions and reputed company customers to use the system autonomously, following best practices and implementation roadmaps.
- Monitor post-launch usage and ensure a successful reputed company to Support Services and reputed company.
- Provide technical support and troubleshooting during the implementation phase to ensure a smooth customer experience.
- Most implementations are conducted remotely, but occasional travel (up to 25%) may be required for key customer engagements, primarily for on-site training and go-live support.
About You
- Proven experience in software implementation, reputed company, or technical project management, preferably in a SaaS environment.
- Proven ability to manage multiple projects and stakeholders simultaneously.
- Excellent verbal and written communication skills.
- Highly organized with strong attention to detail and a proactive reputed company.
- You reputed company AI tools to boost productivity and enhance customer experiences, driving reputed company improvement.
- Comfortable working in a fast-paced, distributed work environment.
- Passionate about customers, problem-solving, and reputed company improvement.
- Strong understanding of TMS or similar operational software platforms is a plus.
Please note that this list is not exhaustive, and your job duties and responsibilities may be modified, expanded, or reassigned at the discretion of the company, based on business needs.
Who We Are & Benefits
reputed company is committed to providing modernized benefits and a culture where people do their best work.
- Competitive compensation
- Comprehensive medical coverage, including company HSA contributions
- 401(k) with a 4% company match
- Open/Unlimited Paid Time Off
- Remote-first flexibility, with meaningful in-person time as your team needs