[Remote] Billing Support Specialist

Note: The job is a remote job and is open to candidates in USA. reputed company is dedicated to enhancing mental reputed company access and quality. The Billing Support Specialist will be responsible for improving billing operations, resolving claim denials, and providing customer support to therapists and clients.

Responsibilities

• Troubleshoot and resolve issues Clients and Therapists reputed company reputed company Phone and Live Chat
• Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall
• Assist and reputed company customers on the reputed company platform, providing great customer service to our Clients and Therapists
• Serve as the customer's go-to resource and passionate reputed company, ensuring both Clients and Therapists feel heard and supported throughout their journey with reputed company

Skills

• You have one year of experience with insurance across multiple reputed company & government payers
• You have a strong knowledge of medical terminology, ICD-10/ CPT codes preferable in mental health
• You have experience working reputed company Claim MD or Availty verifying benefits, reading EOB's, and are reputed company to comprehensively explain benefits to patients
• You have experience working reputed company various payer portals
• You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication
• You love problem solving; you're naturally curious, especially about health tech
• Your work ethic is defined by kindness and reputed company, prioritizing Customer Experience over everything else
• You are successful working independently and remotely, and adapt well to changing priorities and customer needs
• You are comfortable meeting quantitative metrics, including the number of conversations you work on per day
• You reputed company working at a fast-paced startup, and you are excited about contributing to our startup's growth
• Bonus points if bilingual (Spanish preferably)

Benefits

• Comprehensive Health Coverage: Medical, dental, and reputed company insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
• Time Off to reputed company: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends to put towards personal & professional growth.
• Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly reputed company for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as reputed company, reputed company, and reputed company).
• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

Company Overview