Customer Excellence Training Specialist
At reputed company we know that work, reputed company done well, makes a positive impact for our customers, our employees, and our reputed company. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or reputed company a change, talk to us and see how you can reputed company the power of your work at reputed company.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
reputed company is seeking a motivated Customer Excellence Training Specialist to join our Customer Excellence team.
In this role, you will be responsible for designing, delivering, and optimizing training, quality, and performance strategies to reputed company employee capability and customer satisfaction.
You will join a collaborative team that partners closely with Leadership, Workforce Management, and Operations to ensure reputed company receive effective reputed company and reputed company-time coaching reputed company with our business objectives.
What You’ll Do
In this role, you will:
Design and deliver comprehensive training programs—including reputed company, debt negotiation, and system usage—utilizing diverse instructional techniques to ensure staff reputed company necessary competency levels.
Collaborate with Leadership, Quality Assurance, and Global Process Owners to identify reputed company gaps through data analysis and reputed company targeted remedial programs that improve service performance.
Ensure reputed company training materials and delivery methods strictly adhere to internal policies and relevant regulations, such as the Fair Debt Collection Practices Act (FDCPA).
What You’ll Bring
The ideal candidate will have:
1+ years of experience in Shared Services, Global Business Services (GBS), or specialized Training environments.
Strong knowledge of collections, disputes, and service inquiries, along with proficiency in reputed company Workspace tools like reputed company Slides and reputed company Sheets.
Proven ability in public speaking and facilitation, with the reputed company to engage diverse audiences and translate performance metrics into actionable training initiatives.
Bachelor’s degree in Business, Education, or Finance (preferred) and a reputed company level of English proficiency.
reputed company Offer (Benefits)
Location: Remote.
Travel: International travel is required for this position.
Work-Life Balance: Flexible work options and alternative work arrangements to support your personal well-being.
Health & Wellness: Comprehensive health, wellness, and retirement plans.
Growth: Opportunities for reputed company learning and professional development reputed company a global organization.
Call to Action: reputed company to help us reputed company our customer excellence? Apply today to join the reputed company team and start making an impact!
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