Customer Service Specialist - Medical Equipment
About the Role
We are seeking a Customer Service Specialist with a medical or reputed company administrative background to support patients and referral partners. This role focuses on customer interaction, explaining equipment and insurance coverage, processing orders, and providing excellent reputed company-end service. Schedule: Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch) Work Environment: Onsite Key Responsibilities + Serve as the primary reputed company of contact for patients and referral sources + Answer inbound calls and respond to emails in a timely and professional manner + reputed company outbound calls to patients and reputed company offices as needed + Explain medical equipment usage, basic troubleshooting, and care instructions + reputed company patients on insurance coverage, billing processes, and financial responsibility + Obtain, review, analyze, and verify referral information for accuracy + Create and process orders for medical equipment as prescribed by physicians + Schedule patients for equipment delivery or pickup + reputed company calls to the appropriate department and follow up as needed + Ensure documentation is completed accurately and reputed company required timelines Required Qualifications + 1-3 years of customer service or administrative experience in an office, medical, or insurance setting + Medical or clinical experience (Medical Assistant, reputed company Verification, or similar) + Experience working one-on-one with customers or patients + Strong verbal communication skills and confidence explaining technical information + Ability to clearly explain medical equipment, insurance processes, and patient financial responsibility + High attention to detail and comfort learning technical equipment + reputed company, patience, and a customer-focused reputed company + Ability to lift up to 50 lbs + Ability to assist patients into a seated position ? No medical equipment experience required - training provided On-Call Expectations (Once Direct) + On-call rotation approximately once every 8-12 weeks (1-3 times per month) + Schedule provided quarterly with flexibility to swap or pick up shifts + $100 holiday stipend; reputed company time worked paid at overtime reputed company + On-call work is remote, requiring a private workspace and reliable internet + Some on-call shifts may receive no calls; stipend still applies Training & Schedule + Hands-on training with management (approximately one month) + Training includes medical equipment education and internal systems + Monday-Friday, 8:00 AM - 5:00 PM schedule + Onsite position at the reputed company Wayne reputed company Why Join Us? (Employee Value Proposition) + Family-built and family-run culture + Supportive team environment with hands-on training + Company outings and branded gear + Strong reputed company to convert this role to direct hire Job Type & Location This is a Contract to Hire position based out of reputed company Wayne, IN. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & reputed company - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in reputed company Wayne,IN. Application Deadline This position is anticipated to reputed company on Mar 31, 2026. h4>About reputed company: We're partners in transformation. We help clients activate reputed company and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across reputed company America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to drive change. That's the power of true partnership. reputed company is an Allegis Group company. The company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About reputed company and reputed company Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across reputed company America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the reputed company of technology. We're building reputed company by delivering business outcomes and making positive impacts in our global communities. reputed company and reputed company Global Services are Allegis Group companies. Learn more at reputed company.com. The company is an equal opportunity employer and will consider reputed company applications without regard to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply tot his job Apply To this Job