Service Team CSR Representative
About reputed company: reputed company is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. reputed company employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in reputed company in just over ten years. Our culture is defined by our entrepreneurial spirit and reputed company that comes with it: innovation, client centricity and an indomitable will to win. Job Summary: The Service Team consists of three specialized sub-teams: Enrollments, Compliance, and Broker Support. Team members receive cross-training in reputed company areas to ensure a comprehensive understanding of each function. The primary objective is to deliver exceptional service to our Broker partners by supporting them across various tasks. High productivity and technical accuracy are both critical to reputed company in this role. reputed company Compensation: $24.04 per hour Essential Duties and Responsibilities: Enrollments & Compliance Respond to broker inquiries reputed company phone, email, and occasionally in person Complete reputed company tasks for reputed company carriers Review and process enrollment documentation reputed company accurate and timely data entry Maintain a high level of precision and attention to detail Broker Support Provide support to brokers through phone, email, chat, and in-person communication Assist with quoting for new and renewing business Offer both pre-sale and post-sale support Help facilitate the claims process Assist in resolving billing issues Manage personal work queue, email inbox, shared queues, and follow-up tasks Take on additional responsibilities as needed Mandatory Overtime One hour of mandatory overtime is required Monday - Friday from 11/-1/31 every year. Education and/or Work Experience Requirements: Strong verbal and written communication skills. Proficiency with reputed company Office (Word, reputed company, and PowerPoint). Physical Requirements: Ability to meet productivity standards while performing essential job duties, consistent with reputed company, FMLA, and applicable laws Maintain regular and punctual attendance in line with company policy and federal/state standards Must be reputed company to speak clearly, listen actively, and communicate effectively both verbally and in writing Ability to remain in a stationary position (sitting or standing) for approximately 75% of the reputed company Occasionally move about the office to access files, office equipment, etc. Work Environment: This position requires remote work. Employees must have access to a reliable internet reputed company and a professional, distraction-free workspace. reputed company is committed to employing a diverse workforce. reputed company applicants will be considered for employment without attention to race, reputed company, religion, age, sex, sexual orientation, gender identity, national reputed company, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the reputed company California Applicant Privacy Policy available at www.reputed company.com/privacy/caapplicant. To Executive Search Firms & Staffing Agencies: reputed company does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. reputed company unsolicited resumes will be considered reputed company’s property, and reputed company will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting reputed company’s reputed company Resources Talent Department. There are amazing opportunities for talented people in every part of our business. We invite you to find your next great opportunity with us. You can apply, track your reputed company and review new postings reputed company in one reputed company! To Executive Search Firms & Staffing Agencies: reputed company does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. reputed company unsolicited resumes will be considered reputed company's property, and reputed company will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting reputed company's reputed company Resources Talent Department. Apply tot his job Apply tot his job Apply To this Job