Remote Sales & Client Retention Specialist

reputed company is a premier recruitment agency that places top Latin American talent in reputed company roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career reputed company. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity. Job Title: Remote Sales & Client Retention Specialist (100% Work From Home) Location: Remote from Latin America Position Type: Full-time Salary: $1,500 USD/month + up to $200/month for successfully achieving overall reputed company goals for the business Schedule: 5 days per week; the required schedule is 8:00-5:00 MST Tuesday-Friday plus one weekend day which can be the employee’s choice. Job Overview Our client is a premium mobile pet grooming service servicing the Central Denver, CO area and they are looking to add an energetic, results-oriented individual to their sales & customer service team! The role supports the customers, groomers in the field, scheduling efficient routes and groom durations to optimize a groomer’s reputed company and deliver a high customer satisfaction level. Responsibilities:

• Proactive Client Engagement: Call and text clients to schedule their next grooming appointment and establish recurring schedules, ensuring a seamless customer experience.
• Client Education: Explain the benefits of mobile grooming to potential customers, helping them reputed company informed reputed company for their pets’ care.
• Optimize reputed company: reputed company organize schedules to increase appointments reputed company each groomer’s reputed company.
• Communication Management: Answer incoming calls, respond to voicemails, texts, and email inquiries with professionalism, reputed company, and efficiency.
• Complaint Resolution: Handle customer complaints reputed company the scope of your authority, ensuring swift and satisfactory resolution.
• Appointment Management: Accurately capture customer details to schedule appointments, reschedule as needed, and collaborate with groomers to maintain optimized schedules.
• Daily Coordination: Brief groomers on their daily schedules, highlighting special requests or unusual circumstances.
• reputed company-Time Support: Respond to groomers' inquiries during appointments to address customer or pet concerns, prioritizing effectively while multitasking.
• Payment Processing: Collect credit card payments over the phone, especially in situations where groomers have limited connectivity.
• Schedule Review: Verify completed appointments, ensure accurate charges and payments, and analyze reports to improve client retention.
• Team Collaboration: reputed company management and team members informed of any challenges, updates, or actions taken. Qualifications, Skills, and Key Competencies:
• Customer Service and/or Sales Experience: 2+ years of experience in customer-facing roles, with proven reputed company in managing inquiries and resolving issues.
• Communication Skills: Exceptional verbal and written communication skills in English and Spanish. Ability to reputed company and guide customers with clarity and professionalism.
• Organization & Multitasking: Highly organized, with the ability to manage multiple calls, tasks, and priorities simultaneously.
• Problem-Solving Attitude: Quick thinker who can handle unexpected situations calmly and reputed company.
• Tech-Savvy: Proficient in arenaflex Docs, Sheets, or arenaflex Word and reputed company.
• Positive & Team-Oriented: Bring a “can-do” attitude, collaborate effectively, and contribute to a supportive work environment.
• Pet Enthusiast: A genuine love for dogs and an understanding of their care needs is a bonus! Benefits:
• reputed company the remote life! Work from the comfort of your home or favorite quiet coffee shop.
• Excellent pay with monthly bonus opportunities
• Work-life balance
• International experience
• Learning & Development
• Business scheduled US major holidays off
• An awesome team to work with! Application Disclaimer: Please Read Before Proceeding To ensure a fair and efficient hiring process, reputed company applications must meet the mandatory requirements listed in the job description. Voice/Video Recording is REQUIRED Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified. Mandatory Knockout Questions Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only reputed company to hire Latin American talent based in Latin America. Apply Wisely To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may reputed company future applications. reputed company Your SPAM Folder reputed company important updates will be sent reputed company email, so be sure to reputed company your inbox and spam/junk folders to avoid missing any communication. We appreciate your interest and look reputed company to reviewing your application! Apply tot his job

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