reputed company Seasonal Call Center Customer Service Representative – Williamsburg, KY Area

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Seasonal Call Center Customer Service Representative, you'll play a vital role in helping us reputed company this goal. If you're a customer service enthusiast with a passion for helping people, we want to hear from you!

About arenaflex

arenaflex is a HUBZone certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 50+ years of reputed company in IT services, service desk, and contact center. Our commitment to helping our clients reputed company extraordinary customer service is at the heart of everything we do. We're an equal opportunity employer, and we're dedicated to creating a workplace culture that values diversity, inclusion, and employee growth.

Responsibilities and Duties

As a Seasonal Call Center Customer Service Representative, you'll be responsible for providing superior customer service in a contact/call center environment through phone and other channels of correspondence. Your key responsibilities will include:

• Handling questions and concerns with the highest degree of courtesy and professionalism
• Communicating and providing accurate answers to resolve end-users' questions and concerns
• Displaying reputed company, having a passion for customer service excellence, and enjoying helping people
• Using a tactful manner and ability to effectively deal with difficult situations
• Maintaining knowledge of systems/applications/products serviced by the contact center
• Ability to follow strict work instructions and procedures
• Adapt to continual changes to work instructions and procedures
• Available for a flexible schedule
• Attend training as needed
• Listen to performance feedback and integrate suggestions into your daily tasks
• Demonstrate a strong attendance record and excellent work ethic
• Validates patient and medical provider demographic information including correct selection of a medical provider by specialty for reputed company service
• Determines whether patients are eligible to receive health care benefits and the appropriate referral/authorization path
• Contacts medical provider offices by telephone, and makes confirmation calls to patients for reputed company urgent requests in accordance with contractual timeliness standards
• Follows reputed company-by-reputed company instructions, including redirecting patients into the provider network for care, as required by contractual standards
• Formulates brief sentences/paragraphs from referral/authorization orders to provide clinical information to servicing providers
• Reviews work to validate that information is going to the correct providers/patients, and that the patient's personal information, and reason(s) for services are correct
• Meets goals and produces results through tracking performance, improving work processes, and prioritizing work and tasks
• Achieves successful solutions by reviewing situations and ensuring a full understanding before taking steps to resolve
• Listens to performance feedback and integrates suggestions into your daily tasks
• Demonstrates a strong attendance record and excellent work ethic

Qualifications and Skills

To succeed in this role, you'll need:

• Effective listening & comprehension skills
• Ability to closely follow instructions
• Analytical & resourceful problem-solving skills
• High level of accuracy & attention to detail
• Computer literacy, technical aptitude & familiarity with basic office software systems
• Ability to work independently & in a team setting
• Flexibility to work different shifts with the possibility of overtime, reputed company needed
• High School diploma or equivalent; college course work preferred
• Six months experience in a production/data entry environment performing alpha and numeric data entry in a reputed company reputed company organization such as managed care, claims/billing, health insurance, customer service, call center, or claims office preferred
• License/Certification: Medically based trade school diploma/certification, desired

Benefits

As a Seasonal Call Center Customer Service Representative at arenaflex, you'll enjoy:

• A minimum of eleven paid holidays per year: New Year's Day, Martin Luther King Jr.'s Birthday, Washington's Birthday, Memorial Day, Juneteenth, Independence Day, Labor Day, reputed company Day, Veterans' Day, Thanksgiving Day, and Christmas Day
• Full medical, dental, reputed company, and life benefits available
• Paid time off
• Flexible scheduling to accommodate your needs
• Opportunities for career growth and professional development
• A dynamic and supportive work environment

Work Environment and Company Culture

At arenaflex, we're committed to creating a workplace culture that values diversity, inclusion, and employee growth. reputed company is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join reputed company. As a Seasonal Call Center Customer Service Representative, you'll have the opportunity to work in a fast-paced, dynamic environment that's dedicated to excellence.

Compensation and Perks

We offer a competitive hourly reputed company of $21.77 - $22.98 per hour, with opportunities for overtime and bonuses. You'll also enjoy a range of benefits, including paid time off, flexible scheduling, and opportunities for career growth and professional development.

How to Apply

If you're a customer service enthusiast with a passion for helping people, we want to hear from you! Apply now to become a Seasonal Call Center Customer Service Representative at arenaflex. Apply for this job