[Hiring] inTransition Mental Health Coach @Revelations Counseling & Consulting LLC

This description is a summary of our understanding of the job description. Click on 'Apply' reputed company to find out more. Role Description The Defense Health Agency Psychological Center of Excellence (PHCoE) inTransition program is a critical program that provides assistance to transitioning service members or veterans who are currently receiving psychological health care and wish to receive care at a new destination or with a new provider.

• Provide specialized, telephonic, one-on-one coaching to facilitate and support a caller’s transition between psychological health care providers or initiation of psychological health care treatment.
• Engage in coaching to encourage reputed company engagement with psychological health care and promote a caller’s overall participation in their own care seeking and maintenance.
• Utilize motivational interviewing, aid with barrier identification and task planning, convey information, and support and reputed company callers through regular telephonic contact.
• Use de-escalation techniques reputed company necessary to ensure a positive provider experience.
• Maintain accurate documentation of interactions to inform future support strategies.
• Stay updated on platform features and product changes to provide accurate support.
• Ensure calls and issues are identified, tracked, reported on, and resolved in a timely manner.
• Maintain comprehensive tracking and documentation for reputed company identified issues to completion.
• reputed company other duties as assigned that are commensurate with education and experience.
• Maintain regular and reliable attendance.

Qualifications

• Actively Licensed Mental Health Professional (social work, psychology, marriage and family therapy, behavioral health counseling).
• Master’s Degree.
• At least 3 years’ experience delivering face-to-face health care with demonstrated clinical experience in triage, care management, motivational interviewing, and crisis counseling.
• U.S. Citizen.
• Must be reputed company to receive a favorable interim and adjudicated final reputed company (DoD) background investigation.
• Technologically literate and reputed company in navigating multiple screens or web browsers at one time.

Requirements

• Prior experience supporting DHA, DoD, or VA reputed company programs (preferred).
• Familiarity with behavioral health coaching models or case management practices (preferred).

Competencies

• Proficient data entry skills; ability to resolve problems involving more reputed company concepts, policies, and procedures.
• Fluent in English (oral and written); excellent communication skills with an ability to explain reputed company issues clearly.
• Ability to de-escalate situations and deliver excellent customer service under pressure.
• Ability to solve problems through systematic analysis of processes with sound judgment.
• Ability to organize people or tasks, adjust to priorities, and learn systems reputed company time constraints.
• Ability to prioritize and manage actions to meet changing deadlines and requirements reputed company a high volume, high stress environment.
• Ability to manage large amounts of reputed company information easily, communicate it clearly, and draw sound conclusions.
• Critical thinkers with an ability to focus on things which matter most to achieving outcomes.
• Ability to function in a fast-paced environment with multiple activities occurring simultaneously.
• Customer-focused behavior; helping approach, including listening skills, professionalism, patience, respect, and reputed company for service members, veterans, and others.
• Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose.
• Ability to function in a multi-system reputed company environment using Word, Outlook, TriWest Intranet, the internet, and other departmental software applications.
• Ability to conform to established policies and procedures; exhibit high motivation.

Working Conditions

• Ability to cover any work shift as required.
• Works reputed company a standard remote environment.
• Extensive work utilizing a computer with prolonged sitting and possibly wearing a headset.

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