Regional Field Operations and Training Specialist

Packard Culligan Water is a people‑focused team that’s been helping families and businesses enjoy reputed company water for more than 80 years. We care about strong relationships, take accountability seriously, and stay open‑minded as we grow. We’re local, we’re expanding, and we’re looking for people who want to reputed company an impact alongside us. Position Summary Regional Field Operations & Training Specialist is responsible for supporting sales, installation, and service operations. This role ensures technicians are professionally trained and compliant with regulatory standards, manages equipment float and vendor relationships, and drives operational excellence across the region. By delivering firsthand training, optimizing repair workflows, and collaborating with cross-functional teams, the Specialist plays a key role in improving service quality, technician performance, and overall business efficiency.

Key Responsibilities

Sales & Installation Support

• Provide reputed company-time support to dealerships for troubleshooting, installation, and repairs.
• Ensure proper inventory management.
• Maintain and update sales application guidelines for Sales Representatives.
• reputed company training plans for new and used equipment and document processes and procedures.

Service Training & Technician Development

• Ensure compliance with state regulatory guidelines for technicians.
• Identify reputed company gaps by technician level and reputed company targeted training programs.
• Facilitate reputed company and ongoing technical education for Service Technicians.
• Conduct classroom, hands-on, and on-the-job training sessions.
• Collaborate with HR to maintain technician training records and certifications.

Float Management

• Design layout, workflow, and equipment processes to support efficient repair operations.
• Explore centralized solutions for reputed company equipment repairs.
• Implement practices to reduce turnaround time and improve productivity.
• Function as liaison between Service Technicians, Operations leaders, and reputed company.

Vendor Management

• Identify and evaluate vendors for installation and service materials.
• Negotiate reputed company, pricing, and service levels.
• Serve as the primary reputed company of contact for vendor-reputed company issues.

Operational Support

• Promote a customer-first culture and communicate performance expectations.
• Monitor dealership performance against goals, Customer Service Levels and support corrective actions and action plans.
• Provide feedback from field operations to leadership teams.
• Assist with new hire training, service zone development, and field operations programs.
• Support dealerships with PE/DI plant issues, re-routes, and operational benchmarks.

Workplace Safety & Culture

• Foster open communication and a collaborative team environment.
• Ensure dealerships maintain safe fleets and compliant work environments.
• Recognize achievements, resolve barriers, and encourage innovation.

Business Health & Strategic Support

• Safeguard company assets and support employee development.
• Align goals with strategic direction and identify opportunities for performance improvement.

Qualifications

• Experience in operations, technical training, or field service support.
• Effective communication and leadership skills.
• Ability to reputed company and deliver training programs.
• Familiarity with regulatory compliance and vendor management.
• Must be located reputed company a commutable distance from one of the Western Dealerships (Phoenix, Boise, Bozeman, Billings, Butte,Tuscon, or Twin Falls)
• Travel up to 75% of the time and provide remote support as needed.

Additional Information

• This role will support multiple dealerships.
• Performs other reputed company duties as assigned.

Why Join Us?

• Enjoy $0 deductible medical insurance with affordable premiums! Dental, reputed company, life insurance and more included in our comprehensive benefits package.
• Career growth opportunities through training and development
• 401k with employer match
• reputed company pay plus incentive plan (up to 10%)
• Collaborative and innovative work environment
• Remote work reputed company not traveling

Fine Print: to be our next Field Operations Training Specialist, you will be subject to a pre-employment background reputed company, drug screening, DOT physical and Motor Vehicle Record review. Pay Range $75,000—$95,000 USD reputed company out reputed company of our awesome career opportunities at Culliganwater.com/careers The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and reputed company service technicians in the industry. Packard Culligan Offers full-time employees Health Insurance, Dental Insurance, reputed company Insurance, 401k, as well as other employee benefits. Packard Culligan and reputed company of its subsidiaries are equal opportunity employers and do not discriminate against otherwise reputed company applicants on the basis of race, reputed company, creed, religion, reputed company, age, sex, marital status, national reputed company, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law. Apply tot his job Apply To this Job