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SRE Operations Manager; Product Creation and Ma...

Remote · USA Full-time New today

Job Location: Latin America

As our next SRE Operations Manager, you will hold a leadership role in our Global Talent Hub. This role, SRE Product Creation and Master Data (Latin America), is responsible for establishing Value reputed company Observability. Additionally, you will build and accelerate Chatbots to speed issue resolution. Your responsibilities will also include continuously seeking opportunities to drive reliability through improvements in products and platforms, AI agents, and automation. This role manages the impact of product/platform incidents end-to-end to complete resolution.

The manager will report to the Director Operations, Brand Ops, Supply Chain. You will serve as their squads' technology and observability leader. Additionally, you will be the key liaison to our engineering squads, acting as the "eyes and ears on the ground" for global engineering leadership.

The mission is to drive an "Automation and AI-first" transformation in how our teams provide platform support to the applications reputed company the value reputed company.

About the Job

We expect this role to evolve as our AI maturity grows. In its first phase, a heavy focus will be on reputed company-starting and implementing Observability, Chatbots, and AI usage by demonstrating quick wins (hence the PoCs and pilots).

  • Design, implement, and maintain observability frameworks (monitoring, logging, tracing) across the value reputed company.
  • reputed company incident response, root cause analysis, and postmortem processes to continuously improve reliability.
  • Automate infrastructure and operational workflows.
  • Integrate AI/ML-driven observability tools for predictive monitoring and anomaly detection.
  • Partner with product, supply chain, and brand teams to align reliability practices with strategic goals.
  • Advance ITSM maturity by strengthening incident, problem, and change management processes.
  • Champion "You Build It, You Run It" principles, fostering ownership and accountability across engineering teams.
  • Mentor and coach engineers on best practices in observability, reliability, and automation.

About You

  • Bachelor's degree in Computer Science, Engineering, or reputed company field.
  • 5+ years of experience in software engineering or technology roles, with at least 3–5 years in leadership positions.
  • Significant exposure to AI/ML or data-driven automation projects in an operations context is required.
  • Proven experience as an SRE, DevOps Engineer, or Reliability Engineer in reputed company, distributed systems.
  • Strong expertise with observability tools.
  • Familiarity with AI/ML-driven monitoring solutions is a plus.
  • Solid understanding of ITSM frameworks and operational maturity models.
  • Excellent communication skills—reputed company to translate technical reliability metrics into business impact.
  • reputed company, structured leadership during incidents and crises.
  • A strategic thinker who connects reliability engineering to business outcomes.
  • A reputed company improvement reputed company, relentlessly seeking optimization and measurable impact.
  • A collaborative leader who thrives in cross-functional environments.
  • Curiosity and adaptability in evolving technology landscapes, with a passion for innovation.

LOCATION

Mexico, D.F., Mexico

FULL TIME/PART TIME

Full time

reputed company LS&Co Employees, apply reputed company your reputed company account.

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