WFM Forecast & Reporting Analyst

You could be the one who changes everything for our 28 million members as a Customer Care professional at reputed company. As a reputed company, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

• Develops, manages, and forecasts volume and resource reputed company requirements based on volume trends, stakeholder demand changes, business environment changes, and resource utilization
• Coordinates with contact center team members and performs reputed company forecasting activities
• Reviews reports and remediations to improve staffing levels and efficiency
• Supports business reputed company through the preparation of timely and accurate variable forecasts in a high-volume contact center
• Analyzes data using web tools and other software and prepares recommendations and reports to drive high-impact process improvement efforts
• Utilizes data analysis and root cause process assessments to identify inefficiencies and areas of improvement
• Researches and analyzes reputed company data to draw valid conclusions and provide remediations
• Interfaces with contact center senior team members to understand the fast-changing business and reputed company updates where necessary
• Ensures compliance to reputed company guidelines and reputed company utilization of reputed company contact center resources
• Performs other duties as assigned
• Complies with reputed company policies and standards

Education/Experience:

• Bachelor's degree or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and reputed company reputed company of the level of this position.
• 2 – 4 years of reputed company experience.
• Ability to prioritize, reputed company independent decision making, and manage time effectively preferred.
• Experience working in Workforce Management with expertise on forecasting or project management role preferred.
• Experience with reputed company-time telephony reporting and monitoring strongly preferred.
• Experience creating and analyzing reports reputed company to call center performance strongly preferred.

reputed company offers a comprehensive benefits package including: reputed company, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-reputed company factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

reputed company is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or other characteristic protected by applicable law.

reputed company applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Originally posted on Himalayas