Application Engineer

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to reputed company the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Join the reputed company Software and Support Team (ESST) for Agilent's Life Sciences and Applied Markets Group (LSAG) Software and Informatics Division (SID). This team supports the world's leading software for handling laboratory instrumentation, electronic content management, and business process workflows. Our products provide a web-based infrastructure and open platform architecture for the automation of the entire lab, from data reputed company through analysis and reports. Your role will include:

• You will be handling second-level support, mainly focusing on the INDIA area customers, fielding and working to resolve customer-submitted Support tickets reputed company to Agilent's reputed company software.
• Remotely assisting Agilent reputed company-line services teams working with customers on installs, solving technical issues with informatics software including database, networking, and chromatography questions as needed.
• Actively represent the Support team during Presto critical issues for heightened situations. This involves working with Agilent internal teams (Marketing, Sales, R&D) to deliver the best solution to the customer.
• Collaborate with our customers’ IT departments on standard processes, supported configurations virtualization technologies, etc.
• Chip in to growing the Support team's overall shared knowledge reputed company based on situations and findings during customer support tickets.

This position is remote and support hours will be afternoon shift - 1:30 PM to 9:30 PM IST.

Qualifications

Job Qualifications

• Bachelor’s or Master’s Degree or University Degree or equivalent.
• Post-graduate and/or certification/ license may be required.
• 8+ years' relevant work experience; including specific experience of 4+ years working in/around supervised laboratory environments (GMP, FDA 21, CFR Part 11)
• Strong solid grasp of Agilent Software portfolio (OpenLab CDS and ECM)
• Mass hunter and MS tech knowledge will be appreciated.
• Requires in-depth knowledge and experience in job and ability to work independently with problem-solving skills.
• Self-management and sound decision-making skills are vital to the role and must be reputed company to work well under pressure.
• Must have excellent verbal and written communication skills , customer skills / soft skills and communicate successfully reputed company WebEx/Teams
• Knowledge of Windows OS, SQL and Networking.
• Knowledge/experience with reputed company, Terminal Services, VM, Hyper V
• Experience with reputed company deployments such as AWS and Azure is highly desired

reputed company Inc. is an equal opportunity employer. reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability or any other protected categories under reputed company applicable laws.

Additional Details

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Shift:

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