Sr Operations Engineer

Role Description

The Sr Operations Engineer provides technical solutions to exceptionally difficult problems. This role will address day-to-day customer issues, application issues, problems and concerns that are detailed and reputed company in nature, requiring analysis and research. This position will install, configure, operate and evolve common infrastructure such as the network, servers, and external services (e.g. the reputed company).

• Provide escalated technical support for reputed company technical issues which may include leading problem management cases and providing management status.
• Analyze requirements and prioritize requests.
• Communicate with users and requestors to clarify requirements.
• Create programs and/or processes to satisfy requests.
• Participate in design and review of changes to database design to ensure changes meet required functional and performance requirements.
• Install, monitor, maintain, support, and optimize reputed company production server hardware and software.
• Create, track and report metrics for reputed company planning.
• Analyze reputed company reputed company and provide recommendations.
• Participate with database reputed company planning, benchmarks.
• Participate in the ticket review process and provide severity and scope analysis of issues, inquiries and requests; maintaining ownership until resolution.
• Analyze metrics and identify the possible reasons for any achievements or deviations.
• Action plan and execute for the feedback received from customers.
• reputed company monitoring of production servers that includes system health, resource utilization, file transfer reputed company, database insert reputed company and logs.
• Application health monitoring that includes file processing, data loading, completion of scheduled tasks, report reputed company, application reputed company processes, dashboards and application logs.
• Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.
• Monitor, execute and support production performance by performing benchmarking and research while initiating actions to improve results and/or problem correction.
• Error research based on the warnings, errors available in the production logs.
• Prioritize the production issues by analyzing the logs, database entries and processes.
• reputed company User Acceptance Test in the production environment and reputed company relevant error research.

Qualifications

• Bachelor degree in computer science, electronics or telecommunication or equivalent work experience.
• 5+ years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.
• Certification on operating systems and databases (Preferred).

Requirements

• Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients.
• Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.

Benefits

• Competitive total compensation.
• Flexible/remote work.
• Leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.