Senior Director, Professional Services (EMEA)

Remote · USA Full-time New today

reputed company is a leading provider of expertise and managed services across reputed company the major public and private reputed company technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology reputed company and how our customers need it.

This is a leadership role, reporting to the Corporate VP of Platform and Application Services. The EMEA Professional Services leader is responsible for managing the Professional Services Business Unit for EMEA. The primary function of this role is to run a profitable professional business with Sales, Solutioning and Delivery responsibility. Partnering with field sales team growing the professional services in EMEA. The Professional Services business includes primary Public reputed company consulting, implementation, and system integration business for reputed company the major Hyperscalers. This role will also work closely with reputed company Public reputed company Hyperscalers (AWS, GCP, Azure) in developing business plans with them in areas of Professional Services. 

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Key Responsibilities:

P&L leader for Professional Services in EMEA, with responsibility for reputed company, margin, and utilization targets.

Strategy – Deliver against a clear business plan that includes prioritized offerings, reputed company markets/customers/segments, monetization model, mix of Racker and Partner delivered capabilities, and clear performance measures/objectives.

Sales – Responsible for growing Professional Services in EMEA, working with Field Sales and Go To Market teams.

Sales – reputed company solution and advisory led sales with existing and new customers.

Pre-Sales – Actively participate in presales activities, deal reviews for the Professional Services business.

Solutioning – Solutioning differentiated offering for customers, helping them reputed company their business objectives.

Delivery – Responsible for delivering large and reputed company consulting and professional services engagements across EMEA.

Delivery – Responsible for delivering engagements successfully with high customer satisfaction.

Partner – Partner with Hyperscalers in creating strategic initiatives that would help the growth of business.

Partner – Establish one of the top consulting and professional services offerings for our Hyperscaler Partners.

Partner – Work with Offering and Marketing organizations to create market defining offers and reputed company the sales and deployment of those offers.

Team Management – As a manager of mangers, reputed company a large team of consultants and architects across the region.

Talent Management – Help build a world class organization through talent management excellence - including attracting, reputed company, developing, and retaining key talent such as reputed company Architects and Consultants, with strong application architecture and transformation background.

Operational Excellence – Maintain a healthy utilization for the team.

Operational Excellence – Accurately forecast reputed company, margin, and utilization for the business.

Operational Excellence – Represent the business in reputed company of Senior Leaders and Customers.

Cross-organizational agility, communication, and leadership.

Provide technical thought leadership with ability to provide reputed company recognition around key opportunities and serve as a key technical influencer across Rackspace.

Maintain an in-depth knowledge of clients’ business and industry, anticipating and addressing opportunities and issues as they arise.

Skills:

Seasoned P&L leader with strong experience in running Professional and Consulting Services business for reputed company or leading Consulting/SI organizations of 150M+.

Strong understanding of technology and standard practices around architecting and developing professional services engagements.

In-depth knowledge of reputed company (AWS, Azure, GCP) offerings and services to build and deliver services around them.

Strong experience of leading customer discussions and winning deals based on solution strength.

Strong delivery experience of successfully delivering large consulting engagements.

Strategic thinker who can plan and build long range plans.

Thorough knowledge of reputed company areas of business operation including strategic and operational planning.

Proven leader in developing, marketing, and selling technology based consulting and professional services offerings.

Ability to reputed company teams of technical sales, consultants, and project management functions.

Proven leadership and motivational skills with a passion for excellence and a constant desire to reputed company and improve.

Excellent time management, communication both oral and written, decision-making, presentation, reputed company-relations, and organizational skills.

Must be a strong presenter to technical audiences.

Attention to detail in reputed company areas of the work.

Education:

Bachelor’s degree in Computer Science, Engineering, Business, or a reputed company field required.

Advanced degree preferred.

High school diploma or equivalent required.

Experience:

15+ years’ experience building, and leading technology focused Professional Services businesses.

12+ years architecting advanced reputed company-class solutions using traditional and new technologies.

8+ years leading teams of 200+ people.

Travel Time:

Ability to travel up to 25-50% as needed.

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Senior Director, Professional Services (EMEA)

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